Introduction
At Alamar Foods Company, we place a high priority on the protection of the personal data, and we manage it with utmost care. The confidentiality and integrity of the data you provide to us, whether by using our website, our platforms, applications, making in-store transactions or utilizing our customer care services. This is done in full compliance with the Personal Data Protection Law issues under Royal Decree No. (M/19) dated 09/02/1443 AH corresponding to 16/09/2021 G, the Amended pursuant to Royal Decree No. (M/148) dated 05/09/1444 AH corresponding to 27/03/2023 G, as well as other relevant security standards and regulations in the Kingdom of Saudi Arabia. All data processed is in line with the provisions outlined in this privacy policy (the Privacy Policy).
Safeguarding your privacy and the security of your personal information is important to us. Please take a few minutes to read the following privacy policy so that you understand how we treat your personal information. As we continuously improve and expand our services, this Privacy Policy might change, so please check it periodically. If you have any questions about our Privacy Policy, please use the form on our Contact Us page.
Purpose
We have adopted this Privacy Policy to inform you of our policies and practices with respect to the information collected from this website, whether accessed directly through a web browser or through a mobile application. Your use of this website (including your provision of your personal data) constitutes your acceptance of this Privacy Policy and your consent to all practices it describes. This Privacy Policy specifically applies to the handling of personal data collected via this website, irrespective of the device or method of access.
Personal Data We Collect
Personal Data refers to any data that would lead to your identification in a specific manner, or make it possible to identify you whether directly or indirectly, for example, your name, address, telephone/fax number, email address or any information you submit to alamar.com that identifies you individually. We collect this data for processing purposes after obtaining your explicit consent, in compliance with the applicable regulations. We collect the minimum amount of personal data necessary to fulfil the purposes for its collections, which is essential to provide our services and functions.
This website will not collect any personal data about you unless you provide it.
Therefore, if you do not want us to obtain any personal data about you, please do not submit it to us. You can visit and browse our website without revealing or providing us with your Personal Data. You may also choose to disclose Personal Data about yourself, which may be maintained as described below. This website may collect Personal Data about you by methods such as:
- Registration Forms– If you order any of our products or services or if you are offered the opportunity to enter a promotion, to become a registered user of alamar.com, or to opt-in to receive Alamar information through another site, you must apply by filling out the registration form on the website. This form requires certain personal data that may include, without limitation, your name, email address, postal address, telephone number, areas of interest, product usage, payment method details and/or a unique individual password.
- Email and other voluntary communications– You may also choose to communicate with us through email, via our website, by telephone, in writing, or through other means. We collect the information in these communications, and such information may be personally identifiable.
- Collection of Personal Data from the Device or Browser– The purpose of this processing is to facilitate the use of the website on devices and browsers and providing the required functionality to users on the website. We process data such as the type of browser you use, the IP address, and device information.
Legal Basis for Processing Personal Data
When we collect your personal data, we rely on applicable legal basis, including:
- Your explicit consent to the processing of your personal data.
- Processing in pursuit of the legitimate interests of the data subject (“customer”) when contact with them is not possible or out of means.
- Processing in pursuit of the legitimate interests of the processing entity (alamar.com), in compliance with the Personal Data Protection Law or other applicable legal obligations.
Collection and Use of Personal Data
Personal data you provide is collected by Alamar Foods Company (a Saudi closed joint stock company headquarter in Riyadh, Olaya, Prince Sultan Abdulaziz Street).
We may use the Personal Data collected primarily for purposes such as:
- Helping to establish and verify the identity of users.
- Opening, maintaining, administering, and servicing users’ accounts or memberships.
- Processing, servicing, or enforcing transactions and sending related communications.
- Providing services and support to users.
- Improving the Websites and Applications, including tailoring them to users’ preferences.
- Providing users with product or service updates, promotional notices and offers, and other information about Alamar and/or its affiliates.
- Contacting users via surveys to conduct research about users’ opinions of the current products and services or of potential new products and services that may be offered by Alamar or our brands.
- Responding to your questions inquiries, comments, and instructions.
- Maintaining the security and integrity of its systems.
Without your Personal data, we would not be able to perform some or all the above purposes.
Your Personal Data will not be processed otherwise than in accordance with the purpose of its collection and applicable laws.
We use the anonymous browsing information collected automatically by our servers primarily to help us administer and improve our website. We may also use aggregated anonymous information to provide information about our website to potential business partners and other unaffiliated entities. Again, this information is not personally identifiable.
Sharing of Personal Data
The personal data of our customers is essential to our business, and we may share your data, as outlined below, with selected trusted parties who support our operations. These parties are bound by contractual agreements that ensure your personal data is safeguarded and that their data protection standards meet or exceed those stated in this Privacy Policy. ‘
- External vendors: Payment aggregator for financial transactions and survey activity
- Government entities: As required by law.
Data Retention Period
Unless stated otherwise in this Privacy Policy, we retain your personal data only for as long as it is needed for the intended purpose. Once that purpose has been fulfilled, we will delete your data in accordance with its type and use, unless we are legally required or entitled to retain it for a longer duration.
Disclosure of Information
We do not provide Personally Identifiable Information to unaffiliated third parties for their use in marketing directly to you. We may use unaffiliated companies to process Personally Identifiable Information as is necessary for the operation of our business. We may also disclose Personally Identifiable Information about you in connection with legal requirements, such as in response to an authorized subpoena, governmental request, or investigation, or as otherwise permitted by law.
Your Rights
We would like to ensure you are fully aware of your rights in relation to your Personal Data:
- The right to know: You have the right to be informed about the collection and use of your personal data including the purposes for collecting and processing such information, the retention techniques and periods and other related information. This Privacy Policy aims to provide you with the foregoing information.
- The right to access: You have the right to access your own personal data and request a copy of the same subject to applicable laws and regulations.
- The right to rectify: You have the right to request the rectification, updating and completion of your personal data.
- The right to erase: You have the right to request the erasure of your personal data according to applicable laws unless a legal provision mandates a specific retention period, or contractual requirements exist.
- The right to be informed: You have the right to know how we use your personal data, as outlined in this Privacy Policy
- The right to withdraw consent to personal data processing: You may withdraw your consent to the processing of your personal data at any time unless there are legitimate requirements by applicable laws to continue processing.
If you would like to exercise any of the above rights, please Contact Us
“Cookies” and Advertisers
This website’s server, or the servers of companies that are used to operate this site, may place a “cookie” on your computer to allow you to use the website and personalize your experience. A “cookie” is a small piece of data that can be sent by a web server to your computer, which then may be stored by your browser on your computer’s storage. Cookies allow us to recognize your computer while you are on our website and help customize your online experience and make it more convenient for you. Cookies are also useful in allowing more efficient log-in for users and preserving information between sessions. The information collected from cookies may also be used to improve the functionality of the website.
Most web browser applications (such as Mozilla Firefox and Microsoft Edge) have features that can notify you when you receive a cookie or prevent cookies from being sent. However, if you disable cookies, you may not be able to use certain personalized functions of this website.
External Links
This website may contain links to other websites not maintained by or related to us. These links are provided as a service to users and are not sponsored by or affiliated with this website or us. We have not reviewed any or all the sites hyper-linked to or from this website and are not responsible for the content or privacy practices of other websites. The links are accessed at the user’s own risk, and we make no representations or warranties about the content, completeness or accuracy of these links or the sites hyper-linked to this website. Websites that are accessible by hyperlinks from this website may use cookies. We encourage you to read the privacy statements provided by other websites before you provide your Personal Data to them. We do not implicitly endorse third-party sites hyper-linked to this website.
Security
We maintain physical, electronic, and procedural safeguards to help guard your Personal Data. We restrict authorized access to your personal information to those persons who have a legitimate purpose to know that information to provide products or services to you and those persons you have authorized to have access to such information. Please be aware, however, that any email or other transmission you send through the internet cannot be completely protected against unauthorized interception and we will not be liable for such unauthorized interception.
Opt-Out of Promotional and Marketing Messages
From time to time, we may send you updates about our website, products, services, promotions, and other relevant activities. If you prefer not to receive such communications from Alamar and its affiliates, you may submit a request through our Contact Us page. Additionally, you can opt-out of future marketing communications at any time by using the ‘unsubscribe’ link included in our marketing emails or by adjusting your communication preferences.
Changes to this Privacy Policy
We reserve the right to modify or supplement this Privacy Policy at any time. If a material change to the terms of this Privacy Policy is made, we will post a notice on our homepage and a link to the new policy.
Contacting Us
If you have questions about this privacy statement, our information practices or your dealings with our website, please use the link on our Contact Us page or write to the Personal data protection team at privacy@alamar.com .